Vulcan Property Solutions Last updated: March 2026
1. Who We Are
Vulcan Property Solutions is a building and property maintenance company based in Hastings & St Leonards, East Sussex. We operate across the South East of England.
For the purposes of this policy, “we”, “us” and “our” refers to Vulcan Property Solutions. We are the data controller responsible for your personal information.
If you have any questions about this policy or how we handle your data, please contact us at:
Email: office@vulcanpropertysolutions.co.uk
Phone: 01424 300385
2. What Information We Collect
When you use our website or get in touch with us, we may collect the following types of personal information:
- Contact details — your name, email address, phone number, and postal address
- Project information — details about your property, the work you require, and any relevant preferences you share with us
- Communication records — emails, messages, or notes from phone calls or enquiries
- Website usage data — anonymised information about how visitors use our website (see Cookies section below)
We do not collect sensitive personal data such as financial information, health data, or government ID numbers.
3. How We Collect Your Information
We collect personal information in the following ways:
- When you fill in a contact or enquiry form on our website
- When you email, call, or message us directly
- When you request a quote or engage us for work
- Automatically, through cookies and analytics tools when you visit our website
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide you with a quote
- Carry out the work you have requested or contracted us to perform
- Communicate with you about ongoing or upcoming projects
- Send you information relevant to your enquiry (we will not send unsolicited marketing emails)
- Improve our website and understand how visitors use it
- Meet any legal or regulatory obligations we are subject to
Our lawful basis for processing your data is:
- Legitimate interests — to respond to your enquiries and run our business effectively
- Contract performance — where we are carrying out work you have asked us to do
- Legal obligation — where we are required to process data by law
- Consent — where you have given us explicit permission (e.g. to send marketing communications)
5. How We Share Your Information
We do not sell your personal data to third parties.
We may share your information with:
- Trusted subcontractors or tradespeople — where they are involved in delivering work for you, and only to the extent necessary
- Professional advisors — such as accountants or legal advisors, where required
- Regulatory or legal authorities — if we are required to do so by law
Any third parties we share data with are required to handle it securely and in accordance with applicable data protection law.
6. How Long We Keep Your Information
We will only retain your personal information for as long as is necessary for the purposes it was collected:
- Enquiries that do not proceed — up to 12 months
- Active and completed projects — up to 7 years (in line with standard accounting and legal requirements)
- Marketing consent records — until you withdraw your consent
After the relevant retention period, your data will be securely deleted or anonymised.
7. Cookies
Our website may use cookies — small text files stored on your device — to help us understand how visitors use the site and to improve your experience.
We may use:
- Essential cookies — necessary for the website to function
- Analytics cookies — to understand visitor behaviour (e.g. via Google Analytics, in anonymised form)
You can control cookie settings through your browser at any time. Disabling cookies may affect some features of the website.
8. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to ask us to correct inaccurate or incomplete data
- Right to erasure — to request that we delete your data in certain circumstances
- Right to restrict processing — to ask us to limit how we use your data
- Right to object — to object to us processing your data in certain circumstances
- Right to data portability — to receive your data in a portable format where applicable
To exercise any of these rights, please contact us using the details in Section 1. We will respond within one calendar month.
9. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.
12. How to Complain
If you have concerns about how we handle your personal data, you can raise a complaint with the UK’s data protection authority:
Information Commissioner’s Office (ICO) Website: www.ico.org.uk Helpline: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us first using the details in Section 1.
This privacy policy was prepared for Vulcan Property Solutions and is intended for use on their website. It does not constitute legal advice.